Subject: German Language Test - Nikhil Mittal
From: Nikhil Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Nov 2019 05:37:38 -0400

| | Foreign Language Screening Test

Name | Nikhil Mittal
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would immediately apologise for my mistake first of all and then inform the customer about the reason for delay. I would then reassure the customer that his order will be delivered as soon as possible. I would try to give him a complimentary discount voucher for his next order as a good gesture on behalf of Pizza Hut. After disconnecting the phone I will call the delivery guy and give him  the right address and ask him to give the complimentary discount voucher to the customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I completed my graduation in 2012 and then started my own pharmaceutical business.
I learned a lot about sales and marketing during this time. Then I worked 2 years in a Skin and Hair clinic as assistant manager looking after sales , accounting and profit of the salon. In 2017 I went to Germany to learn the German language. I stayed there one year and half and learned to speak and write fluent German language at C1 level. I came back from Germany last year and started Freelancing as an Immigration consultant providing Visa and Immigration services.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service will be just resolving the issue of the customer or just replying to the customers questions.  On the other hand great customer service would be more than just replying or resolving customers issues. It would be going an extra step and asking the customer if he has any other issues with the company and informing him about all the alternative options. Also trying to pitch in sales for the company.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich möchte als Kundenserviz Expert arbeiten weil ich gut Verkaufen Kraft habe. Ich habe ein jahre und halb im Deutschland gewohnt und kann flussig Deutsch sprechen. Ich verstehe die Europänish Kultur und die Mentalität der Leute. Ich habe mehr als 3 Jahre erfahrung im Verkaufen beruflich und ich mag immer Komunikation durchfuhren. Ich bin wirklich ernst und mag meine Beruf.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich bin im 2017 nach Dusseldorf im nord Deutschland gegangen. Ich habe dort ein jahre und halb gewohnt und 8 monaten Duetschkurs gemacht. Ich hatte viel spass im meine Deutsch schule und magte Dusseldorf sehr viel.Ich habe viele Freunden gemacht und Deutsch menschen haben mir viel geholfen. Ich mag Ihren Kultur und vom dem viel gelernt. Ich möchte Deutschland nochmal besuchen.

| |