Subject: Re: LSM Joining Case Test - Apoorv Atri
From: Apoorv Atri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Oct 2019 07:09:48 -0400

| | LSM Joining Case Test

Name | Apoorv Atri
E-mail | [email-masked]
Phone Number | (91) 8800923764
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

1. Properly greeted the member.
2. Reason for latency provided.
3. Assured that order is getting tracked on time.
4. Heads-up to recheck the address.
5. Alternative to provided to track the order on own.
6. Closed the query with remarks.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Compassion: One should feel about the customer situation.
2. Integrity: One should try to understand the query first and then should provide resolution.
3. Relationship: One should help in such gesture that customer can feel a relationship.
4. Performance: One should know about accurate resolution.

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