Subject: Fwd: LSM Joining Case Test - Ashish Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 31 Oct 2019 01:20:30 -0700 (MST)

Hi Ma'am/ Sir, 

This test is for Operation Manager. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Ashish Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 9999190123 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The blurb is essentially customer-centric and has been written giving it a personal touch as a result the customer will feel at home. The blurb addresses all the queries raised by the customer in an eloquent manner. Therefore, it is the best blurb. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	There is a very fine margin between good and great customer service and it makes a lot of difference to the way customers are handled. Great customer service is all about empathising with the customers and going an extra mile to resolve the issue. Nowadays, great customer service also involves a friendly touch to the conversation without going overboard with that so as to keep the formal tone too, and last but not the least First Call Resolution is one of the pillars of great customer service experience. If an organisation can commit all of the above they will ensure a high level of C-Sat. 	

	
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