Subject: Re: LSM Joining Case Test - Rishal Jha
From: Rishal Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Oct 2019 04:26:33 -0400

| | LSM Joining Case Test

Name | Rishal Jha
E-mail | [email-masked]
Phone Number | (91) 9811542467
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb because consumer is getting all the required info and consolation with empathy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is something in which only the basic duties are delivered. The customer has an issue, they called and gt their query resolved,that's it. On the other hand a great service is something in which we connect to the customer and try to give them best of everything,it has empathy, consolation, rephrasing etc so that customer does not call back with same issue.

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