Subject: Re: LSM Joining Case Test - Gagandeep Arora
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 29 Oct 2019 05:05:12 -0700 (MST)

ok 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "saurabh" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Sent: Tuesday, 29 October, 2019 17:28:41 
Subject: Fwd: LSM Joining Case Test - Gagandeep Arora 

Very average, consider for back office task 

Regards, 

Saurabh Dadu 
LiveSalesman 

Begin forwarded message: 

From: Gagandeep Arora <[email-masked]> 
Date: 29 October 2019 at 5:23:39 PM IST 
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]> 
Subject: Re: LSM Joining Case Test - Gagandeep Arora 

BQ_BEGIN

	
	
			LSM Joining Case Test 
		
	Name 	Gagandeep Arora 
	E-mail 	[email-masked] 
	Phone Number 	(91) 7703896581 
	Which blurb would you select? 	Blurb 1 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	according to me (Blurb 1) is the best option to choose, in this blurb customer service agent explaned him in a very good and professional manner, and he assures the customer that they will closely monitoring his order which shows they are giving the customer a special prefrence so that he can receive his tickets as soon as possible, not telling him the exact date but giving him full assurence is the right way to give best customer service. 

Thanks 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service and great customer service has a very narrow difference . 
Leaving a customer a doubt after talking to him nicely and humbly leads to good customer service as he is talking nicely, giving him respect, showing him empathy and sympathy according to his needs. bt leaving him in doubt in the end. 
Great customer service leads to the best possible service you can ever give to anyone. where you are solving his each and doubt in a very professional manner, talking to him nicely, giving him respect at the same time . listening his concern properly at showing him empathy and sympathy , this is what i call Great customer service 	

	
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BQ_END