Subject: Fwd: LSM Joining Case Test - Gagandeep Arora
From: Saurabh Dadu <[email-masked]>
To: Asfaque Livesalesman <[email-masked]>
Date: Tue, 29 Oct 2019 11:58:41 +0000

Very average, consider for back office task

Regards,

Saurabh Dadu
LiveSalesman

Begin forwarded message:

From: Gagandeep Arora <[email-masked]>
Date: 29 October 2019 at 5:23:39 PM IST
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Gagandeep Arora

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Gagandeep Arora
E-mail  [email-masked]
Phone Number    (91) 7703896581
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    according to me (Blurb 1) is the best option to choose, in this blurb customer service agent explaned him in a very good and professional manner, and he assures the customer that they will closely monitoring his order which shows they are giving the customer a special prefrence so that he can receive his tickets as soon as possible, not telling him the exact date but giving him full assurence is the right way to give best customer service.

Thanks
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service and great customer service has a very narrow difference .
Leaving a customer a doubt after talking to him nicely and humbly leads to good customer service as he is talking nicely, giving him respect, showing him empathy and sympathy according to his needs. bt leaving him in doubt in the end.
Great customer service leads to the best possible service you can ever give to anyone. where you are solving his each and doubt in a very professional manner, talking to him nicely, giving him respect at the same time . listening his concern properly at showing him empathy and sympathy , this is what i call Great  customer service

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