Subject: Re: LSM Joining Case Test - Prasenjeet Malakar
From: Prasenjeet Malakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Oct 2019 03:03:50 -0400

| | LSM Joining Case Test

Name | Prasenjeet Malakar
E-mail | [email-masked]
Phone Number | (+91) 8433124068
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As reviewing all the blurb, I will select blurb 1. It is because we are dealing as customer care specialist/agent, and looking forward to our customer it is our responsibility to provide adequate and positive attitude towards them, otherwise will lose our customers, though we cannot assure about the time-frame of either goods or services; however, we can assure them an approximate time to retain the trust which is very efficiency for a business to proceed with.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service is the satisfaction provided either by goods or services. It is basically to earn the trust.
According to me, good customer service means, providing customer timely and effectively positive responses, with certain statements which makes them feel good to retain the business.
Although for each business, great customer service is necessary. Providing empathetic statements towards them, and trying to retain , possibly we know that we have to look forward for business profits too, keeping in mind about organisation goals and not providing disheartening  statements should be also goal to retain the customers. While ending conversation with customers, an agent can ask that whether did  he/she had tried to resolve the concern/issues to their best satisfaction or not. What else can the agent do to provide more great services, even if customer has any feedback, he/she can mail us to the registered email id if provided.

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