Subject: Japanese Language Test - Md Abid Hussain
From: Md Abid Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Oct 2019 08:12:03 -0400

| | Foreign Language Screening Test

Name | Md Abid Hussain
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

If you work with any place and  you’re in the customer service business, and you’re going to make some mistakes or You have been  misdirect a package , Deliverables incorrect information, misroute a file, forget a deadline,

As soon as you become aware of a mistake in your customer service, there are a few things you need to do … do right … and do immediately.

1. Let your customer know that you care.

2. Take responsibility.

3. Acknowledge the customer’s feelings Happily .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi
This abid hussain . Basically I belongs from Bihar .
I have been started to learn Japanese after finishing class 12th . I have been learned Japanese from Mosai 。and also I have been done one year of Japanese study in Tokyo.
Currently working with IBM India Pvt Ltd as Japanese language expert at Gurgaon location .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Tokyo is a huge city with several district articles containing sightseeing, restaurant, nightlife and accommodation listings — have a look at each of them.
Tōkyō (東京) is the capital of Japan. With over 13 million people within the city limits alone, Tokyo is the core of the most populated urban area in the world, Tokyo Metropolis (which has a population of over 37 million people). This huge, wealthy and fascinating metropolis has something for everyone: be it high-tech visions of the future, or nostalgic glimpses of old Japan.

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