Subject: Re: LSM Joining Case Test - Siddhika Prajapati
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 28 Oct 2019 03:29:45 -0700 (MST)

Shall I conduct telephonic? 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "saurabh" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Sent: Monday, 28 October, 2019 15:57:10 
Subject: FW: LSM Joining Case Test - Siddhika Prajapati 

Good 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Siddhika Prajapati <[email-masked]> 
Sent: 28 October 2019 3:52 PM 
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Urvika Chaudhary <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Re: LSM Joining Case Test - Siddhika Prajapati 

	
			LSM Joining Case Test 
		
	Name 	Siddhika Prajapati 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9953226335 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 4 totally explains the query of the customer related to his delay in ticket status. 

The agent has confirmed the customer for the address in case it might have to updated by the customer. 

The procedures and detail information were also been provided to the customer If he needed to update with his new address whether an office or hotel address. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Taking OWNERSHIP in providing the customer service with a satisfaction of empathising with them while resolving their queries are the main difference between good and a great customer service. 	

	
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