Subject: Re: LSM Joining Case Test - Siddhika Prajapati
From: Siddhika Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Oct 2019 06:22:05 -0400

| | LSM Joining Case Test

Name | Siddhika Prajapati
E-mail | [email-masked]
Phone Number | (+91) 9953226335
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 totally explains the query of the customer related to his delay in ticket status.

The agent has confirmed the customer for the address in case it might have to updated by the customer.

The procedures and detail information were also been provided to the customer If he needed to  update with his new address whether an office or hotel address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Taking OWNERSHIP in providing the customer service with a satisfaction of empathising with them while resolving their queries are the main difference between good and a great customer service.

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