Subject: Fwd: Spanish Language Test - Shobhit Saxena
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 26 Oct 2019 05:53:08 -0700 (MST)

Hi Ma'am, 

This Spanish test got rejected internally, please check if we can consider for English. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Shobhit Saxena 
Whats your first language 	Spanish 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hello sir, 
I appreciate your call for pizza order. Let me check what is happening with your order of pizza. I am with the delivery boy on call. Sir can you confirm your address please. That is A-440 New Ashok nagar Delhi. Is this right. Oh i am sorry it is A-440 Ashok Nagar Delhi. 
Sir, the pizza delivery boy standing in New Ashok Nagar but the correct address is Ashok Nagar. I will arrange another delivery boy who is near by your location. And also sending you the delivery boy contact information on your mobile number 
Sir, we serve always best. I high apologize by this mistake. Your order will be deliver in short time. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Shobhit Saxena. There are 6 members in my family My father, Mother, siblings and I. My father is retired from government job.I have done graduation from English. I also did a computer Diploma. I have done Spanish B2 Level from instituto de Cervantes. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	El buen servicio es si el cliente está satisfecho y el gran servicio si el cliente llama y da una excelente respuesta también lleva recomendaciones sobre nuestro producto a otras personas. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1. Doy una respuesta rápida a los clientes. 
2. También soy cortés con los clientes. 
3. Conocimiento completo de los productos. 
4. Reconocer la necesidad de los clientes. 
5. Disfrutando mucho y también queremos volver a visitar este buen lugar 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	El año pasado mi amigo y yo decidimos viajar a Nainital. Nainital es muy Bonito. Nainital es estación de la colina. Hay muchas montañas y Nainital también tiene un gran lago. El mercado de nainital es muy hermoso. Hay muchas tiendas de ropa y zapatos. La clima de Nainital es muy frío. Hemos quedado en Hotel. La Hotel El hotel estaba ubicado frente al lago. Mis Amigos Hay dos lugares hermosos en nainital Mallital y Tallital. En mallital hay muchos restaurantes. Y Tallital es el mercado de la ropa. La mayoría del hotel se encuentra frente al lago. Hay muchos lagos cerca de Nainital como el lago BHIMTAL y el lago Khurpatal y también hay un hermoso nombre de lugar que es punto de suicidio y equitación. Que bonito lugar para vijar. Disfrutamos mucho y también queremos volver a visitar este buen lugar