Subject: Re: LSM Joining Case Test - Rajendra kumar Raikwar
From: Rajendra kumar Raikwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Oct 2019 07:40:54 -0400

| | LSM Joining Case Test

Name | Rajendra kumar Raikwar
E-mail | [email-masked]
Phone Number | (+91) 8660931574
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer main issue is to get ticket on time and he is travelling at a same time , In the Blurb02 it is already mention that he can download E-ticket immediatly and for the hard copy they have options to delievered at customer preffered venue. customer expectation is completly fullfill in Blurb2.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is related with the ways and techniques a Rep used while handling a call. Smooth Conversation , Undersatanding , Fullfill the customer requirement , Customer delight , Resolution , Proper call handling ethics are the characteristics of a good customer service . wheres the Great customer service is a mile ahead where a Rep used additional efforts to make his customer satisfied and happy . Great customer service is very human to human touched and customer relate the whole conversation as the best customer service experience of his entire life .

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