Subject: Re: German Language Test - Rashmi Panchal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Tue, 22 Oct 2019 03:36:43 -0700 (MST)

Internally it is checked. 

Written- 9.5/10 
Spoken- 8.5-9/10 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Deeksha Dadu" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "HR Livesalesman" <[email-masked]> 
Sent: Tuesday, 22 October, 2019 15:31:35 
Subject: Re: German Language Test - Rashmi Panchal 

Internally first , by Kritika or Karan 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 October 2019 at 3:27 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: German Language Test - Rashmi Panchal 

Hi Ma'am, 

Should I get it checked internally first or send it directly to the client? 

Kind Regards, 
Sankarshan Rajan 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "HR Livesalesman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 22, 2019 3:24:51 PM 
Subject: FW: German Language Test - Rashmi Panchal 

Please get it checked and let me know 

From: Rashmi Panchal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 October 2019 at 3:20 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: German Language Test - Rashmi Panchal 

	
	
			Foreign Language Screening Test 
		
	Name 	Rashmi Panchal 
	Whats your first language 	German 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would request for his address to crosscheck if the address enetered is correct or not. If the address entered in the system is incorrect, then I would apologize for the inconvenience and note his correct adress. I would ask if he would still like to have Pizza. If he does then I would take his order and deliver the Pizza to his correct address. I would also refer the company policy to check on the corrective action plan in such situations, as in, if company offer some delights to such customers or not. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am an MBA Graduate. My total work experience is 12 years, 9 years into Human Resources and 3 years as a Freelancer. As an HR Professional, I have worked with organisations like Times Now and MoserBaer. Since, April 2016, I have been working as Freelancer. As a Freelancer, I Teach German Language to School Students and Professionals and I do Translations. I have associated myself with agencies who work in this field. As a next step, I wish to pursue a career in German language because that where my interest lies. 
	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Ein toller Kundenbetreur soll geduldig sein. Er muss die Kunden hören um die information zu haben, was echt Problem ist. Manchmal das Problem könnte sehr gering sein aber der Kunde so erregt ist, dass er viel erzählt habe. In solche Situationen sollen die Kundenbtereuer sehr ruhig sein um das Problem richtig zu lösen. 

	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Für 9 Jahren habe ich in die Personal abteilung gearbeitet. Ich war wie eine schnittstelle zwischen die Voraussetzungen und die Angestellten. Es braucht die Fähigkeit um Probleme zu lösen. Ich bleibe geduldig und ruhig wenn es ein Krisis gibt. Ich kann mit dem stress gut umgehen. 

	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Kürzlich habe ich eine Resie nach Kedarnath gemacht. Es war eine Pilgerreise für mich und meine Familie. Kedarnath ist ungefähr 500 km von Delhi. Es liegt in die Berge. Wir können nach Kedarnath mit dem Auto oder mit dem Bus fahren. Bis Haridwar haben wir mit dem Bahn gefahren. In haridwar haben wir ein Auto gemietet. Ab Haridwar bis Sersi haben wir mit dem Auto gefahren, dass wir gemietet haben. Von Sersi haben wir nach Kedarnath geflogen. Es war wie eine abenteur in einem Helikopter zu fliegen. Der Urlaub daueret 3 Nachts und 4 Tagen. Während der Reise haben in Haridwar, Gupkashi und Sersi übernachtet. Es gibt viel Hotels in diese Ort um zu übernachten. Die Hotels, wo wir übernachtet habe, waren sauber und gemütlich. Am besten war das Essen. Es kaan schwierig sein gutes Essen in die Berge zu finden, aber wir waren glücklich dabei. Nach Kedarnath zu fahren brauchen wir die Klamotten aus Woll, weil es kalt ist. Wir haben die Jacken, die Mütze und die Socken mitnehmen. Ein Roadtrip kann sehr stressig sein aber wie haben die Reise viel genossen. Die Berge und die Sehenswürdigkeiten waren sehr schön zu sehen. Ich habe die Berge immer Ruhig gefunden. Das Sonnenuntergang in die Berge ist prima. Wenn ich an die Berge schaue, vergesse ich meine Probleme und stress. Eine Reise mit Familie ist immer ein Spass. Wir haben auch viel spass gehabt.