Subject: Re: LSM Joining Case Test - Rajesh Singh
From: Rajesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Oct 2019 05:27:20 -0400

| | LSM Joining Case Test

Name | Rajesh Singh
E-mail | [email-masked]
Phone Number | (+91) 9953141540
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb suffices the requirement of the customer in the most appropriate way as we are delivering the tickets on his requested address and by doing this the customer will not face any problem in travelling on his specified date and will get the tickets on his requested address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

TAT (Turn around time) - If we have promised some specified TAT to our customer we should do anything to fulfil it.

Availability : This does not mean 24*7 services but to make sure to provide the service on the best possible hours.

Correct Information : Most important is to provide the customer with the correct information and not making fake promises.

Building Relation : This can be done by providing better service to the customer. A satisfied customer can lead to many more customers thus leading to profit for the business.

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