Subject: Fwd: German Language Test - shubham saxena
From: HR Livesalesman <[email-masked]>
To: Karanjeet Singh <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 22 Oct 2019 01:05:02 -0700 (MST)

Hi Karan, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	shubham saxena 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will inform the customer that there is some error from our side. I will apologise and will try to make him understand the issue. I will try to ask the delivery boy incase if the location is near then he can deliver it to the customer. If that doesn't work I will ask the customer if he can wait for sometime so, that I can place an order again with correct address. I will offer him some discount on next order according to company's policies. 
Whatever under my control I will try doing that and also contact my senior for help. 
I will assure the customer that we will take care that such mistakes never happen again. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Shubham Saxena. I have been brought up in Delhi and currently living in Ghaziabad. 
I have done my schooling from CBSE Board and then went Amity University for Graduating in German. 
I have also learnt German in Language Pantheon and did computer course as well. 
I have also completed six months Internship in Shree Infotech as German Language Assist. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	In gutem Kundendienstleistungen stellen wir das,was der kunde verlangt. 
Im tollen Kundendienstleistungen bieten wir mehr als die nachfrage. 
Im Guten Service Versuchen wir, kunden zufriedenzustellen aber in tollen Service machen wir den Kunden glücklich. 
Tollen service ist immer Kundenorientiert. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Um die richtigen wahl für die kundendienst job zu sein, müssen sie den kunden verstehen. 
Ich habe die qualitaet, die machen mir die richtige wahl für diese position. 
Ich bin sehr geduldig und gut mit problem loesung. 
Ich kann die andere person verstehen. 
Ich kann schnelle entscheidung treffen. 
Ich kann Menschen gut und höflich behandeln. 
Ich kann mich auf die kunden beziehen. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Letzte monat bin ich Dehradun gegangen. Es ist eine schöne platz zu besuchen. 
Ich habe es sehr genossen. In der naehe gibt es viel seen und berge. 
Die Klima ist sehr nett. Die luft ist Sauber. Sie können viele nebenplatz besuchen. Einige orte sind gut für Trekking und Camping. 
Es gibt viele ort da sie ski können. Tourismus ist der einzige lebensunterhalt in viele platz. Es ist nicht teuer und man muss diese stadt besuchen. Es war eine wundervolle erfahrung.