Subject: Fwd: LSM Joining Case Test - Sunny Gusain
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Oct 2019 22:54:18 -0700 (MST)

Hi Ma'am, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Sunny Gusain 
E-mail 	[email-masked] 
Phone Number 	(91) 9560953436 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As the client is residing in hotel for 2 more days, it would be more customer oriented to send the customer's ticket to the hotel he/she residing in. In addition to that blurb, I would add 

1: Apology to the client for the delay. 

2: Explanation for the delay. 

3: Assurance of the delivery of the tickets. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Great customer service differs from good customer service by the follows ways: 

1: Customer centricity. 
2: Power Statements like Apology, Empathy and Assurance to the customer. 
3: Timely delivery/resolution of the customer's query. 
4: Follow up with customer means that you are caring for the customer's query. 

	
	
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