Subject: FW: French Language Test - Saleh Hedayatullah
From: Deeksha Dadu <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 21 Oct 2019 09:32:34 +0000

Please get this test checked by the client and let me know.

From: Saleh Hedayatullah <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 October 2019 at 2:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Saleh Hedayatullah

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Saleh Hedayatullah
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   At first I would try to find why such a mistake happened. Then I would apologize the customer and take responsibity of what's been done on my part. After that I would inform my super-ordinate and act accordingly to make sure that the mistake is redressed and that the customer feels relieved of the situation.This I feel is important in order to make the customer loyal to our services. I would also make sure that such mistakes do not happen again in future.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I am a polyglot and a linguist. I speak four languages. I have a Master's degree in Linguistics. Although i have a worked for a French voice process in a company in Gurgaon in 2013, I had to leave the company and hence do not have experience certificate. These days I teach as a private tutor for French and English both. I believe having a good linguistic ability makes me a good fit for a job in customer service.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      La difference entre un bon service clientel et un excellent service clientel est que dans un bon service clientel nous rendons le client satisfait, et dans un excellent service clientel apart rendre le client satisfat, nous nous assurons que le client achete notre produit chaque fois quand il a besoins. Nous nous assurons qu'il est fidele.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        J'ai un assez bon niveau en francais et anglais.
J'ai aussi des bonnes competences en communication.
Je comprends tres bien le service clientel.
Je suis motive pour apprendre des choses dans ce domain.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     J'ai visite la ville Dehradun. C'est une tres belle ville qui se trouve dans le nord de Delhi, la capitale d'Inde. La raison pour la quelle j'ai visite cette ville est que mon ami habite dans cette ville.  La meteo dans la ville etait bonne. Et il y a des montagnes partout et les routes sont bien construites. J'aime aussi des restaurants dans cette ville. La meilleure chose que j'ai aime est les gens sont tres amicaux.