Subject: French Language Test - Saleh Hedayatullah
From: Saleh Hedayatullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Oct 2019 05:12:19 -0400

Foreign Language
Screening Test

Name

Saleh Hedayatullah

Whats your first
language

French

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

At first I would try to find
why such a mistake happened. Then I would apologize the customer and take
responsibity of what's been done on my part. After that I would inform my
super-ordinate and act accordingly to make sure that the mistake is redressed
and that the customer feels relieved of the situation.This I feel is important
in order to make the customer loyal to our services. I would also make sure that
such mistakes do not happen again in future.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am a polyglot and a linguist. I speak four languages. I have
a Master's degree in Linguistics. Although i have a worked for a French voice
process in a company in Gurgaon in 2013, I had to leave the company and hence do
not have experience certificate. These days I teach as a private tutor for
French and English both. I believe having a good linguistic ability makes me a
good fit for a job in customer service.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

La difference entre un bon service clientel et un
excellent service clientel est que dans un bon service clientel nous rendons le
client satisfait, et dans un excellent service clientel apart rendre le client
satisfat, nous nous assurons que le client achete notre produit chaque fois
quand il a besoins. Nous nous assurons qu'il est fidele.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

J'ai un assez bon niveau en francais et anglais.

J'ai aussi des bonnes competences en communication.

Je comprends tres bien le service clientel.

Je suis motive pour apprendre des choses dans ce domain.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

J'ai visite la ville Dehradun. C'est une tres belle ville qui se
trouve dans le nord de Delhi, la capitale d'Inde. La raison pour la quelle j'ai
visite cette ville est que mon ami habite dans cette ville.  La meteo dans la
ville etait bonne. Et il y a des montagnes partout et les routes sont bien
construites. J'aime aussi des restaurants dans cette ville. La meilleure chose
que j'ai aime est les gens sont tres amicaux.