Subject: FW: German Language Test - Rajdeep Pooni
From: Brian Sexton <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: HR Livesalesman <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 18 Oct 2019 14:59:57 +0000

Hi Sankarshan,

It’s a ‘yes’ for this candidate if we do not exceed our contracted headcount.

Kind regards,
Brian

From: Julia Mones
Sent: Friday 18 October 2019 15:57
To: Brian Sexton <[email-masked]>
Subject: Re: German Language Test - Rajdeep Pooni

Hi Brain,

done. He is absolutely fluent in German.

Kind regards,
Julia
________________________________
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 18, 2019 3:44 PM
To: Julia Mones <[email-masked]<mailto:[email-masked]>>
Subject: RE: German Language Test - Rajdeep Pooni

Hi Julia,

You could say you are calling on behalf of Live Salesman, from the client whom they would be assigned to work with.

Kind regards,

Brian

From: Julia Mones
Sent: Friday 18 October 2019 15:44
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: Re: German Language Test - Rajdeep Pooni

Hi Brain,

what company do I mention I am calling from?

Kind regards,

Julia

________________________________

From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 18, 2019 3:39 PM
To: Julia Mones <[email-masked]<mailto:[email-masked]>>
Subject: FW: German Language Test - Rajdeep Pooni

Hi Julia,

Would you be free to give this German candidate a call to do a vocal test with them?

+49 15224156627

Kind regards,

Brian

From: Brian Sexton
Sent: Friday 18 October 2019 15:23
To: Sankarshan Rajan <[email-masked]<mailto:[email-masked]>>
Cc: Jana O’Shaughnessy <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: German Language Test - Rajdeep Pooni

Hi Sankarshan,

Would this candidate be available for a vocal check?

Kind regards,

Brian

From: Jana O’Shaughnessy
Sent: Friday 18 October 2019 14:48
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: Re: German Language Test - Rajdeep Pooni

Hi Brian,

can you please send him on for a vocal check?

His sentences are good but he did not write a lot, so it'd be great if a German speaker could double check this in a voice call 🙂

Thanks,

Jana

________________________________

From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 18, 2019 2:44 PM
To: Jana O’Shaughnessy <[email-masked]<mailto:[email-masked]>>
Subject: FW: German Language Test - Rajdeep Pooni

Hi Jana,

Could you please evaluate this German test?

Kind regards,

Brian

From: Sankarshan Rajan <[email-masked]<mailto:[email-masked]>>
Sent: Friday 18 October 2019 14:43
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: German Language Test - Rajdeep Pooni

Hi Brian,

Can you please get this German Language Test evaluated.

Kind Regards,

Sankarshan Rajan

________________________________

From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 18, 2019 7:11:16 PM
Subject: Fwd: German Language Test - Rajdeep Pooni

Please get it checked by the client

Sent from my iPhone

Begin forwarded message:

From: Rajdeep Pooni <[email-masked]<mailto:[email-masked]>>
Date: 18 October 2019 at 19:10:03 GMT+5:30
To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
Subject: German Language Test - Rajdeep Pooni
Reply-To: [email-masked]<mailto:[email-masked]>

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]

[https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]

Foreign Language Screening Test

Name

Rajdeep Pooni

Whats your first language

German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would take the honest approach with the customer. The customer would be informed, that there was a mistake with entering the adress details. I would then inform the customer, that I would ring the delivery driver at once to give the driver the correct details. I would tell the customer beforehand that the order should be there in the next 15 minutes. After ringing the delivery driver, if he can deliver the order within the next 15 minutes, I would consider it as a closed case. If the driver would take longer than 15 minutes, I would ring the customer to notify them.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My Name is Rajdeep Pooni. I am 28 years old, I was born in England and grew up for the most of my life in Germany. I hold an UK accredited Bachelor's degree in Mechatronics. After my studies, I have worked for Daimler AG and AKKA Technologies in Stuttgart,Germany.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Der Unterschied zwischen gutem und großartigem Kundenservice besteht darin, dass Sie in einem großartigen Kundenservice möglicherweise über das hinausgehen, was der Kunde verlangt hat.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin gut mit Kunden und Kollegen.
Ich habe viel Erfahrung im Umgang mit Kunden gesammelt.
Ich kann einfühlsam sein.
Ich kann gut zuhören.
Ich kann mich klar ausdrücken.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ich bin mal nach Bangalore gereist. Bangalore hat viele Unterschiede zu einer europäischen Stadt. Die Kultur ist voller Geschichte. Heutzutage wird die Stadt immer moderner und bietet eine Mischung aus Modernität und Tradition. Bangalore ist auch ein großartiger Ort, wenn Sie sich für Technologie interessieren. Viele IT- und Engineering-Unternehmen haben dort ihre Tochtergesellschaften. Es ist auch ein großartiger Ort für Vegetarier, da es eine große Auswahl an vegetarischen Restaurants gibt.