Subject: Fwd: German Language Test - Rajdeep Pooni
From: Sankarshan Rajan <[email-masked]>
To: brian sexton <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 18 Oct 2019 06:42:51 -0700 (MST)

Hi Brian, 

Can you please get this German Language Test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "deeksha" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Friday, October 18, 2019 7:11:16 PM 
Subject: Fwd: German Language Test - Rajdeep Pooni 

Please get it checked by the client 

Sent from my iPhone 

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From: Rajdeep Pooni < [ mailto:[email-masked] | [email-masked] ] > 
Date: 18 October 2019 at 19:10:03 GMT+5:30 
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Subject: German Language Test - Rajdeep Pooni 
Reply-To: [ mailto:[email-masked] | [email-masked] ] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Rajdeep Pooni 
	Whats your first language 	German 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would take the honest approach with the customer. The customer would be informed, that there was a mistake with entering the adress details. I would then inform the customer, that I would ring the delivery driver at once to give the driver the correct details. I would tell the customer beforehand that the order should be there in the next 15 minutes. After ringing the delivery driver, if he can deliver the order within the next 15 minutes, I would consider it as a closed case. If the driver would take longer than 15 minutes, I would ring the customer to notify them. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My Name is Rajdeep Pooni. I am 28 years old, I was born in England and grew up for the most of my life in Germany. I hold an UK accredited Bachelor's degree in Mechatronics. After my studies, I have worked for Daimler AG and AKKA Technologies in Stuttgart,Germany. 
	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Der Unterschied zwischen gutem und großartigem Kundenservice besteht darin, dass Sie in einem großartigen Kundenservice möglicherweise über das hinausgehen, was der Kunde verlangt hat. 
	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich bin gut mit Kunden und Kollegen. 
Ich habe viel Erfahrung im Umgang mit Kunden gesammelt. 
Ich kann einfühlsam sein. 
Ich kann gut zuhören. 
Ich kann mich klar ausdrücken. 
	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Ich bin mal nach Bangalore gereist. Bangalore hat viele Unterschiede zu einer europäischen Stadt. Die Kultur ist voller Geschichte. Heutzutage wird die Stadt immer moderner und bietet eine Mischung aus Modernität und Tradition. Bangalore ist auch ein großartiger Ort, wenn Sie sich für Technologie interessieren. Viele IT- und Engineering-Unternehmen haben dort ihre Tochtergesellschaften. Es ist auch ein großartiger Ort für Vegetarier, da es eine große Auswahl an vegetarischen Restaurants gibt. 

	

BQ_END