Subject: Fwd: Italian Language Test - CIRO ALFIERI
From: Sankarshan Rajan <[email-masked]>
To: brian sexton <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 18 Oct 2019 02:16:30 -0700 (MST)

Hi Brian, 

Can you please get this Italian Language test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "deeksha" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "HR Livesalesman" <[email-masked]> 
Sent: Friday, October 18, 2019 2:44:19 PM 
Subject: FW: Italian Language Test - CIRO ALFIERI 

Sankarshan, please get this test checked by the client. Send it right away please 

From: CIRO ALFIERI < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 17 October 2019 at 12:03 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Italian Language Test - CIRO ALFIERI 

	
	
			Foreign Language Screening Test 
		
	Name 	CIRO ALFIERI 
	Whats your first language 	Italian 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I apologize to the customer, explain him, I made a mistake and I will redo his order immediately. i will retype his address, i will read back to him to make sure it is the right one this time. i will put in his order and make sure it gets out immediately. I will give him a discount if it is allowed by the company. of course i will check with my manager to ensure we can make the customer happy. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I studied Aeronautical engineering back when I was in Italy. I worked in the Italian Air Force, as sergeant major. I left Italy and moved to USA. My working experience has been in retail and customer service. I have worked with a lot of different backgrounds from all over the world and various age differences. I worked with Whole Foods/Amazon and DUFRY. I worked in USA and UK with Whole Foods. I love helping others and unsure people are happy, satisfied and cared for. 
	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Lo scopo pricipale in un business e' quello di avere cura dei propri clienti. Anticipare i loro bisogni e capire le loro esigenze. Vendere non e' tutto, ma stabilire un rapporto con i clienti e ritenere il loro interesse nei nostri prodotti e/o servici. 
Buono e' fare il dispensabile 
Molto buono e' soddisfare il cliente oltre quello che loro avevano aspettato da noi. 
	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Io tratto i miei cliente come se fossero la mia famiglia 
Adoro customer service, perche' e' la base fondamentale di ogni business 
Amo essere in contatto con la gente 
Sono molto calmo e cortese, non prendo offesa personale dai clienti stressati o insoddisfatti 
Sono molto positivo e molto attento a piccoli dettagli 
	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	In Italia sono stato nelle seguenti citta' Napoli (sono nato e cresciuto), Roma, Firenze, Venezia, Treviso, Milano, Como, Torino, Cuneo, Bologna, Rimini, Bari, Messina. 
Quando ero nel Regno Unito sono stato a Londra, Kensington, Bristol 
In Europa ho visitato Parigi, Zurigo, Vienna, Monaco, Nzza, Atene e Francoforte. 
Negli Stati Uniti ho visitato San Francisco, Las Vegas, Washington DC, Boston, Virginia, Baltimore, Miami, Atalanta, New Orleans, Io vivo a New York.