Subject: Re: Japanese Language Test - Bhavya .
From: Deeksha Dadu <[email-masked]>
To: Sadaf Jamil <[email-masked]>
Cc: HR Livesalesman <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Fri, 18 Oct 2019 05:47:01 +0000

Harpreet please get telephonic interview done and let me know

Sent from my iPhone

On 18 Oct 2019, at 11:10, Sadaf Jamil <[email-masked]<mailto:[email-masked]>> wrote:

Hi Harpreet

8/10

Thanks
Sadaf

________________________________
From: "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>
To: "Sadaf Jamil" <[email-masked]<mailto:[email-masked]>>
Cc: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 17, 2019 12:32:15 PM
Subject: Fwd: Japanese Language Test - Bhavya .

Hi Sadaf,

Please Evaluate the test.

Regards,
Ayushi Verma
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

________________________________

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Bhavya .
Whats your first language       Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   The first thing will be to sincerely apologize for the inconvenience caused and confirming the address once again. As per the policy, will inform the customer that due to mistake from our end, the order will be delivered free of cost as a compensation for the inconvenience caused. Will take them into confidence that such issues won't happen again in the future and thank them for understanding the situation.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I completed my high school back in 2012 and graduation in 2015 from Japanese language and literature. I have been associated with the Japanese language, culture, clients and customers for close to 8 years.
My work experience is of 5.5 years(including freelancing). I love to help clients and customers get their issues resolved, and gaols met.
I am JLPT N2 and ITIL certified.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      優れたカスタマーサービスと良いカスタマーサービスの違いがカスタマーサービス会社の成功である。例で説明すると、電話を切った瞬間お客様が何を感じたのが全てを決める。「丁寧で、解決策も簡単で、時間もあまり無駄にならなかった。良かったです」。それとも「こんなに時間が掛かっても解決出来なかったな。面倒。」。内容と背景などにもよりますが、お客様の時間を無駄にしないことと何があっても冷静に対応できるのは非常に大切である。自分をお客様の立場にして考えたら良いカスタマーサービスが段々優れたカスタマーサービスに変更される。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        初対面の相手と打ち明けやすい性格で、違う文化や言語の人達と協力し合い、コーディネーションする力があると思う。様々な経験を通じて違った価値観や背景の人との交流の経験を活かして御社で是非自分の可能性に挑戦したいである。自分の成長にもつながると確信した。今までカクタスサポートの経験を活かし、カクタスサポートスキルのを伸ばしていきたいと存じてておりる。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     初めて、２０１７年の１２月に一週間の出張で日本の東京へ参った。大学時代から勉強して来た日本の文化「礼儀正しさ・時間と約束を守ること・清潔さなど」を直接体験した。
畏敬の念が溢れていた。体験したのはこれだけでなく、仕事の場面でも様々なことが勉強になった。お互いにイン日が学ぶことはたくさんあると感じた。是非、イン日関係がどんどん強くなるようにお祈りする。その、強くなっている関係で日本語卒業者として私も自分の役割を一生懸命に果たして行きたいと存じておりる。