Subject: French Language Test - rykiel beya
From: rykiel beya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Oct 2019 05:00:51 -0400

| | Foreign Language Screening Test

Name | rykiel beya
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | thank you very for holding the line sir, i quickly just checked our system and realised that one of our stuff have made a slight spelling mistake while collecting your address info, im sorry but will you please give it to me one more time? thank you very much, and one more time we are very sorry for the inconvenience, you order will take between 30 to 45 minutes depending on the traffic

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

im rykiel beya, 27 years old from the democratic republic of congo. i moved to india specifically in new delhi with my family early 2011, and while i've been here i took the chance to complete my superior studies, i'm an high school graduate, with a diploma in commence, and also have a university degree in computer application. i have worked for the church of jesus christ in the democratic republic of congo in multiple cities which includes, LUBUMBASHI, LIKASI, KOLWEZI, for a duration of 2 years as a full time missionary.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | la meilleure service clientèle est celui qui satisfait aux besoins de ses client.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | je suis confiant de mes capacités d'expliquer, ecouter puis comprendre et répondre au besoins de clients.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | went i was serving my full time mission in the congo, i come across extraordinary cultures and people. my parents are from one of the biggest tribe in the congo and i had the pleasure to go to my motherland and learn more about my ancestors, i traveled in the province of MBUJI-MAYI, NGANDAJIKA, MWENE-DITU and LUPUTA where i got to understand so much about my people. i learned the language TSHILUBA which made my experience with the local people so much more trilling. i also got the opportunity to go to a city call LUBUMBASHI where i met so many amazing people to whom i still talk to, to this day. my experience as a full time missionary had made it possible for me to travel to all those unbelievable places and help me have a better understanding for different people. i got to work under my mission president as an assistant, a district leader, a zone leader and as a trainer. i have learned how to be a great leather and great subordinate. i have helped watch over more than 200 missionaries and made sure they took care of their responsibilities and stayed obedient to the accomplishment of their calling. that as been one of the best experience i had in my life and something that i will always cherish .

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