Subject: Re: Japanese Language Test - vaibhav batra
From: HR Livesalesman <[email-masked]>
To: Sadaf Jamil <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 16 Oct 2019 23:12:30 -0700 (MST)

Ok, 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sadaf Jamil" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Thursday, 17 October, 2019 11:04:52 
Subject: Re: Japanese Language Test - vaibhav batra 

Hi Harpreet 

6/10 

Thanks 
Sadaf 

From: "HR Livesalesman" <[email-masked]> 
To: "Sadaf Jamil" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, 16 October, 2019 19:28:24 
Subject: Fwd: Japanese Language Test - vaibhav batra 

Hi Sadaf, 

Please evluate the test. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	vaibhav batra 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	(in regards to save my job, my company image & also to handle customer anger i would give this answeer) 

very sorry for the delay of delievry sir, just want to inform you that the person who was coming to you had an accident and he is badly injured , and some of the staff members of pizza hut had gone to rescue him, sorry for that sir, i just want to assured you that you just get your pizza within 15 to 20 mins, as i send the another person for it,again sorry sir , THANKYOU so much 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	PERSONAL 
in my family there is only 3 person including me mom and dad,and i have nothing more to say 

EDUCATIONAL 
i just completed my b.tech last year after that amd just after that i started learning japanese , its been more than 1 year i am learning japanese till now 

PROFESSIONAL 
while i was studying in my institute, my teacher (owner of TLS)offered me the job as a teacher in his own institute , by watching my efforts and i also completed the intermediate level of japanese nad along with that i also started as a freelancer so that i get the experience in interacting with japanese people 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	いいと一番お客様サビスでたくさん違う事があります。 

１．お客様の問題と気持ちをわかります、自分の気持ちと同じになおします 

２．人はお客様の問題を解決するまでに満足をしません、解決をしたほうが一番です 

３．お客様に悪いことを聞いた時悪いことを言いません、我慢したほうがいいです 

４．早くに問題をわかって解決を初めては大切です 

５．お客様に話し時笑顔は一番大切です。 

６． 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	１．私は動力をする人です。 

２．日本語で居味があります 

３．私の態度とかマネルはいいです 

４．最初からこの事を知りました ：日本は世界でぎじつに一番ですから、私は engineringを終わって日本語を勉強始めた 

５．お客様の満足は私の満足です 

６．私は我慢人です、それから私は大きい問題を簡単に解決します 

7. 私の考え方は高い、それは仕事で手伝いです。 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	享年、私は友達といしょうにmanaliの3日かんの旅行しました、遊びのために私たちはこの旅行に行きました。5人がいました、はじめの日にたちはレストランでとめました、そこでたちは夜にいしょうにお酒を飲みました、飲んだ後で食欲しました、でも、レストランのご飯の値段はとても高いからたちは外に行きました、しかしお金はたくさんないから、地裁な店でお茶を飲みました、ラメンを食べました、帰り時最後でトバコをすっていました。