Subject: Re: LSM Joining Case Test - Shashank Mani
From: Shashank Mani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Oct 2019 06:45:34 -0400

| | LSM Joining Case Test

Name | Shashank Mani
E-mail | [email-masked]
Phone Number | (+91) 7376627137
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | It answers all the customer queries.Explains the delay,assures that the ticket will be sent to Hotel address.Also informs customer about the availability of Instant Downloadable e-tickets if purchased.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service keeps your customers satisfied; while a great customer service you are keeping them loyal.A great customer service is when the executive sees your problems not just as   his job,but as a genuine effort to be helpful.Follow ups are a must .Great customer service is going beyond one's call of duty.

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