Subject: Re: LSM Joining Case Test - Pritam Roy
From: Pritam Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Oct 2019 03:21:43 -0400

| | LSM Joining Case Test

Name | Pritam Roy
E-mail | [email-masked]
Phone Number | (+91) 9584359999
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the 4th blurb because, this blurb is talking about the context that the customer has asked.

Amendments

Hi,

As you have informed that you will be travelling in two days, so it would not be possible for you to receive the tickets at your address. There is an option from where you can change your delivery address.
To ensure that you get your tickets in time for the event, please provide us with the complete address including |CountryNameOrCityName|. This could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you. You can update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".

When this is done, we will ensure the seller sends out the tickets as soon as possible to the new address. Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.

If the new address is not a personal address (e.g. an office or hotel address), please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery.

Thank you and enjoy the Lady Gaga!!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When we start putting ourselves in customer shoes and start treating the customer the way we want to be treated the resolution or the service given to the customer becomes great from good.

| |

You can edit this submission and view all your submissions easily.