Subject: Re: French Language Test - MBUYI KAYEMBE FRANCIS
From: Ashwinee Latchayya <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 15 Oct 2019 16:12:50 -0700 (MST)

Hi Harpreet, 

Too many mistakes. It's going to be a NO. 

And it's Ash winee . You can call me Ash. 

Have a lovely day. 

Regards, 
Ash 

From: "HR Livesalesman" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, October 15, 2019 1:34:33 PM 
Subject: Fwd: French Language Test - MBUYI KAYEMBE FRANCIS 

Hi Ashwani, 

Please Evaluate the Written test for French. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	MBUYI KAYEMBE FRANCIS 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this case, first of all i will try to understand if the customer is angry and try to handle the case to keep him loyal as the company delay for the delivery, 

As a customer service, i will try my level best to reschedule the time of the delivery correctly to the client and trying to to keep him loyal and happy regarding our service. 
this could be the right way to handle the situation between us. 

That will be the opportunity to communicate with client and apologise about the delay of the delivery. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am MBUYI KAYEMBE FRANCIS, from Democratic Republic of Congo, my City is Kinshasa, i am a good communicator person and learning is what like mostly, i am such person who is leader but not follower. 

Regarding my Educational, I have a Bachelor Degree in BBA( Human Resource and Banking Finance) at Sharda University, i have also at Certificate Diploma at UN in WORLD BANK and INTERNATIONAL MONETARY FUND. 

Regarding my profession, i have worked in 2013 as a Manager in a pharmaceutical store for 2 years for that i have a good experience, and i was the president of the Elder of Don Bosco from 2010 to 2014 that was the good experience 

I worked at SAFEWAY PVT in INDIA for 2 years in bpo( CHAT, TESLESALE ETC ) 
and i have a good experience in customer service. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	La différence entre un bon et meilleur service client se resume dans quelques mots, tous font les memes services sauf que un meilleur service client essaye de garder le client loyal vis à vis du service et assure la fiabilité du produit enfin le client n'approuve son mecontentement. 
un meilleur service client essaye d'identifier la temperence du client enfin de lui bien servir, si le clien est colèrique ou pas, Par fois nous tombons dans situation où le client est compliqué et dans ce cas un meilleur service client montre sa capacité the dealé avec le client. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Les élèment qui me qualifie comme un bon candidat pour le service client, se resume dans quelques mots, j'ai la capacité de communiquer et de satisfaire client vis à vis du service dans lequel nous fournissons , 

La Rapidité de repondre aux besoins du client et la loyauté 
Le Respect du temps surtout C'est parmis les élèments qu'il faut tenir compte si non le client sera déçu. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Mon premier voyage était de quitter mon pays le Congo pour aller en Inde pour mes études, C'était incroyable et ma première fois de voyager à bord d'un avion, le jour du décollage comme c'etait ma premiere fois je tremblais pas possibl et à bord de l'avion, ce n'etait plus le francais mais en ce moment j'étais oblige de parler l'anglais et c'etais un challenge pour vu que je ne savais pas bien parler l'anglais et tout d'un coup je rencontrais un frère congolais qui partais aussi en inde mais à Mumbai et avec que je commencais a poser des questions et si je vais demander une chose, je lui dis d'abord en francais, il me le traduit et je comprends. Donc c'était un moment pas assez facile au moins je m'étais adapter. 

Arriver en Inde a New Delhi, une ville où presque tout le monde parle l'hindi moins l'anglais et j'étais estomqué, je me disais comme j'arriverais à parler l'anglais vu que les cours commencent bientot, avec le temps tout à était bien, la ville est bien, la societé m'avais bien acceuilli. 
En bref New Delhi est ma première ville de vivre: