Subject: Fwd: Spanish Language Test - RITESH KUMAR JHA
From: HR Livesalesman <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 15 Oct 2019 04:57:22 -0700 (MST)

Hi Shankarshan, 

Please Evaluate the test by the Client. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	RITESH KUMAR JHA 
Whats your first language 	Spanish 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all we have to say sorry to our customer,than i will say that sir we need some more time for deliver pizza at your place, sir i accept my mistake, if you ant we can return your money 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Ritesh jha i from Bihar but i born and raised in delhi , i have done my schooling in 2016 , i have done 12th from C.B.S.E board, i did spanish language from instituto cervantes it&#039;s a part of embassy of Spain , my short term goal is i want a platform where i can grow in my carrier and my long term goal is be only the reason of success of my company. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Bien el servicio al cliente significa que tenemos que dar nuestro cien por ciento por nuestro cliente no debemos molestarse a client , hay que entender la necesidad de cliente , 
estupendo el servicio al cliente significa que de todos formas resolver el problema de cliente, necesitamos entender a cliente que quiere decir despues de eso buscar la solucion de problema 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Siempre el respecto de nuestro cliente 
nunca debemos rendirse 
tenemos que dar nuestro mejor 
todo cliente es importante si no compraria es no importa pero tenemos que dar el respecto 
si habla con cliente nunca molestarse 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	El ano pasado yo fui pune con mis amigos nos llegmos el airepuerto a las nueve de la noche , llegemos el hotel y comimos junto la comida conocida de pune despues de eso nosotros decidimos ir al discoteca porque teniamos mucho ganas de bailar, el dia siguiente fuimos lonavla para visitar las montana y para hacer el photo hicimos muchas 
photos, el proximo dia fuimos visitar muchas luhares pero mi lugar favorito es mahavaleswar es un lugar como impresionante yo hici muchas photos alli, la comida de alli fue fenomenal comi pezcado crudo , tenia el tiempo genial con mis amigos pasemos tres dias chulo en mahawaleswar no puedo explicar completamente en palabras. 
(note able to put some words like ene and some puntos in avove taxt becausee keyboard is not suporting)