Subject: Fwd: Portuguese Language Test - Zacarias Kibola Tsongo Zuzi
From: Sankarshan Rajan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 14 Oct 2019 07:17:10 -0700 (MST)

Hi Harpreet, 

This candidate has been approved by the client. 

Kind Regards, 
Sankarshan Rajan 

From: "brian sexton" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, October 14, 2019 7:41:52 PM 
Subject: FW: Portuguese Language Test - Zacarias Kibola Tsongo Zuzi 

Hi [ mailto:[email-masked] | 
@[email-masked] ] , 

It’s a ‘yes’ for this candidate if we do not exceed contracted headcount for Portuguese. 

Kind regards, 

Brian 

From: Diego DiasPereira 
Sent: Monday 14 October 2019 15:10 
To: Evan Quinlivan <[email-masked]>; Michelle Gubbins <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: RE: Portuguese Language Test - Zacarias Kibola Tsongo Zuzi 

Hi Evan, 

The candidate has a very good Portuguese. He has a good grammar, vocabulary e understanding. 

Kind regards, 

Diego Pereira 

Customer Facing Representative 

De: Evan Quinlivan < [ mailto:[email-masked] | [email-masked] ] > 
Enviado: segunda-feira, 14 de outubro de 2019 15:03 
Para: Michelle Gubbins < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Diego DiasPereira < [ mailto:[email-masked] | [email-masked] ] > 
Assunto: Re: Portuguese Language Test - Zacarias Kibola Tsongo Zuzi 

[ mailto:[email-masked] | Diego ] can you please help here. 

Thank you, 

Evan. 

Evan Quinlivan 

Senior Customer Facing Team Leader 

From: Michelle Gubbins < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 14 October 2019 14:41 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Evan Quinlivan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Portuguese Language Test - Zacarias Kibola Tsongo Zuzi 

Hi [ mailto:[email-masked] | 
@Evan Quinlivan ] can you please assign? 

Thanks! 

From: Brian Sexton 
Sent: 14 October 2019 14:14 
To: Michelle Gubbins < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Portuguese Language Test - Zacarias Kibola Tsongo Zuzi 

Hi Michelle, 

Could you please assign this to a PT speaker to evaluate? 

Kind regards, 

Brian 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 14 October 2019 14:09 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Portuguese Language Test - Zacarias Kibola Tsongo Zuzi 

Hi Brian, 

Can you please get this Portuguese Language Test evaluated. 

Kind Regards, 

Sankarshan Rajan 

	

	

	

Foreign Language Screening Test 

	

	

Name 	

Zacarias Kibola Tsongo Zuzi 

Whats your first language 	

Portuguese 

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	

First of all i would apologise to the costumer telling him that we actually made a mistake regarding his address and that we are sorry for the incovenience and after that i would ask for the second time for the exact address by telling him the following "Sir, can you please tell me your full adrress again so that we can send your order and it will be delivered as soon as possible, most probably in 30min, thank you for understanding sir" 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	

My Name is Zacarias Kibola Tsongo Zuzi, I am from Angola presently studying in India persuing BBA [Bachelor of Business Administration], I have 4 siblings and i am the third one, i have three brothers and one sister, my parents live in the north of Angola where i grew up and studied there till my high school, after that i came to India in 2016 to persue the course of BBA in the Maharshi Dayanand University, And i am attending to Ms office course in the Aptech. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	

De acordo ao que eu penso, nao existe uma grande diferença, 1-eu diria que atendimento ao cliente bom ocorre quando o cliente esteja satisfeito com a informaçao dada pelo trabalhador independentemente do que seja, desde que o trabalhador vai de acordo a explicaçao que o cliente queira ouvir naquele momento, ai estaremos presentes ao bom atendimento ao cliente, 2- Atendimento ao cliente muito bom estamos presentes a aqueles trabalhadores que se dedicam bastante para que o seu trabalho seja quase perfeito, um atendimento quase impecavel na qual o cliente vai sentir-se muito bem informando eliminando assim toda a sua duvida, esse e o meu pensamento concernete a pergunta feita. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	

Em poucas palavras, eu diria que tenho uma boa capacidade de me adaptar com novas pessoas, uma boa capacidade na comunicaçao e poder nas decisoes, humildade acima de tudo e tolerancia no stress, tenho habilidades com o computador e facilmente posso convencer as pessoas apenas pelo facto de como eu me comunico com eles. penso que eu seria a pessoa certa para esse trabalho, obrigado. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	

Muito Obrigado pela pergunta, Em 2015 fui para a Africa do Sul e fiquei na Cidade de Cape Town, era a minha primeira vez viajar de avião e lembro-me que quando o mesmo estava decolando, tive um aperto no coração, estava com muito medo e ao lado estava o meu irmão mais velho, foi ele que me acalmava e disse que aquilo era normal, entao fiquei mais calmo e consegui me divertir com a viagem, cheguei a Cape Town e aquilo era uma beleza natural, nunca tinha visto nada assim, era um País muito limpo e lindo, chegamos ao Hotel e eu ainda nao acreditava no que estava vendo, descansamos e logo fomos para passeio, passeamos bastante e conheci pessoas novas, pessoas essas que me ajudaram na lingua inglesa, acredito que graças a eles eu pude aprender mais o ingles, fiquei la uma semana apenas que ate parece pouco mas na verdade essa foi a viagem que mais me marcou.