Subject: Re: Spanish Language Test - Sneha Guha
From: Valeria Julia <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 14 Oct 2019 03:09:46 -0700 (MST)

Respected Ma'am, 

I rate this 3 put of 10. 

Kind Regards, 
Valeria. 

From: "HR Livesalesman" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Monday, October 14, 2019 3:36:13 PM 
Subject: Fwd: Spanish Language Test - Sneha Guha 

Hi Valeria, 

Please Evaluate this test. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Sneha Guha 
Whats your first language 	Spanish 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	The order had to be delivered within a stipulated time of 30 minutes and as I've crossed the turnaround time. Hence definitely the customer will be irate so first of all I'll apologize on behalf of the company and empathize with the customer. After that I'll tell the customer that we will be resending a fresh order. This current order will be absolutely free of cost and as a token of apology we will be sending complimentary side dish like a portion of garlic bread. I will apologize as this will not happen again and request the customer to do order or visit us again. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Sneha Guha 
My birthday is on 27th October 
My hometown is Jamshedpur in Jharkhand but now I'm living in Noida 
I have completed my graduation from Delhi University and post graduation from Pearl Academy of Fashion. 
Currently, I'm pursuing Spanish language from School of Spanish 
I have worked for 7 years in different fashion houses. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	En mi opinión me parece que un buen cliente servicio es que queremos dar satisfacción a nos cliente. Nos cliente es muy disfrutar con nuestro trabajo. Tomamos un paso hacia ellos para les ayudar. Entendió requeridos de mis clientes es muy importante. Conversación con nuestro clientes es más importante porque sin esta dando mas mejor servicio no es posible. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Yo escuchare mis clientes bien antes de sugerir ellos 
Yo estaré paciencia con ellos 
Yo traeré a entender mis clientes 
Yo respecto de decisión de mis clientes 
Yo trabajaré duro para lograr satisfacción de clientes 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Yo viajo a muchas diferentes ciudades de India ambos estaciones de colinas y mares azules como Kashmir, Shimla, Mt. Abu, Darjeeling, Sikkim, Gangtok, Poovar, Kovalam,Kanyakumari, Andaman Nicobar etc pero mi destino favorito para vacaciones es Goa porque este lugar es muy paz y tranquilamente. Me gusta viajar allí cada vez como el sol, la conchas, arenas, gaviotas y árboles de coco hacen este lugar paisaje pintoresco. Allí la gente son muy amable y servicial. La comida es variedades mariscos picantes y agua de verde coco fresco. Muchas diferentes tipos de deportes acuático como moto de agua, buques superficial, snorkel, parasail, velocidad buques etc. Belleza arquitectónica Portugese se puede ver en Iglesias, Fortaleza y Monumentos. Uno puede disfrutar de cuidado de vida libre pero tiene que ser cauteloso. Muchas extranjeros vienen aquí para alegrar desde diferentes parte del Mundo. Para entretenimiento hay muchas cruises, casinos y lugar de diferentes juego. Me encanta playas blancas, mares azules y estrelladas noches que son abundante allí por eso yo vino aquí cada año durante mi vacación.