Subject: Re: French Language Test - marie claude Yapo
From: Sankarshan Rajan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 14 Oct 2019 01:38:36 -0700 (MST)

Hi Harpreet, 

This candidate has been approved. Please proceed further. 

Kind Regards, 
Sankarshan Rajan 

From: "Sankarshan Rajan" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, October 14, 2019 2:07:38 PM 
Subject: Fwd: French Language Test - marie claude Yapo 

From: "brian sexton" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, October 14, 2019 1:50:12 PM 
Subject: FW: French Language Test - marie claude Yapo 

Hi, 

It’s a ‘yes’ for this candidate if we do not exceed contracted headcount for French. 

Kind regards, 

Brian 

From: Maiwenn Gouthe 
Sent: Monday 14 October 2019 09:12 
To: Brian Sexton <[email-masked]> 
Subject: RE: French Language Test - marie claude Yapo 

Hi Brian 

Very good 

Thanks 

Maiwenn 

From: Brian Sexton 
Sent: 14 October 2019 09:07 
To: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: French Language Test - marie claude Yapo 

Hi Maiwenn, 

Could you please evaluate this French test? 

Kind regards, 

Brian 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 14 October 2019 08:22 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: French Language Test - marie claude Yapo 

Hi Brian, 

Can you please get this French Language Test evaluated. 

Kind Regards, 

Sankarshan Rajan 

From: "marie claude Yapo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "HR Livesalesman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 14, 2019 12:15:32 PM 
Subject: French Language Test - marie claude Yapo 

	

	

	

Foreign Language Screening Test 

	

	

Name 	

marie claude Yapo 

Whats your first language 	

French 

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	

First of all i will ask the customer to provide me with the correct address then without wasting time i will forward it to the pizza deliver man.I will follow all the delivery process.once the pizza is delivered,i will call the customer for apologizing and get some feed back about the delivery service. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	

My name is Marie Claude YAPO,i am 25 years old and i am from Cote d' Ivoire. 
I did my primary and secondary school in cote Ivoire then i came in India in 2015 to pursue my studies. 
I hold a degree in business administration ,apart from that i have 3 years experience in the customer care service. 
I am a very courageous and effective person at work. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	

La différence entre un bon et un excellent service client se trouve au niveau de la satisfaction du client. 
Un bon service client répond aux attentes du client tandis qu'un excellent service client dépasse les attentes du client. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	

Ce qui fait de moi une tres bonne candidate pour le métier de gestionnaire clientèle est ma manière de comprendre le travail et de l'excécuter. 
Je suis tres ponctuelle et jai une bonne communication linguistique. 
Je fais des recherches et m'arrange à satisfaire le client à 80%. 
Je respecte mon environment et mes collègues. 
Je prend la peine de bien écouter le client. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	

En 2011,je suis allée à PARIS (capitale de FRANCE).PARIS est une tres belle ville avec de beaux batiments ,et son paysage urbain du XIXe siècle est sillonné de larges boulevards et de la Seine. 
PARIS offre aussi de tres grandes opportunités pour les études,le tourisme avec les lieux tels que le MUSEE DE LOUVRE,la TOUR EIFFEL,la CATHEDRALE NOTRE DAME...