Subject: Arabic Language Test - Ghazi Habal
From: Ghazi Habal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Oct 2019 12:12:51 -0400

| | Foreign Language Screening Test

Name | Ghazi Habal
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello Sir kindly we apologise for delay your order. We had incorrect address from our side and we know that you are waiting for long time but we are sorry for that and we will do our best for deliver your order  as soon as possible . Thank you for your understanding.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm Ghazi Mohammed , I'm from Yemen and I'm Arabic native and I'm 25 years old
I have graduated in Masters of information technology and I have graduated in Bacholer of computer application , I have worked as Arabic translator for the patients in Apollo hospital and also I worked in multiple organization's and I work in as volunteer.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

الخدمة الجيدة تعني امتلاك معرفة دقيقة بمخزونك ، وتجربة منتجاتك ، والقدرة على مساعدة العملاء على اتخاذ أفضل الخيارات لهم

والخدمة العظيمه تعني  أن توضح للعميل مدى أهمية هو أو هي بالنسبة لك وللأعمال التجارية من خلال التفاعل معه بطريقة إيجابية ومفيدة وإيجابية.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

يجب أن أكون قادر على التواصل بوضوح
و مستمعا جيدا.
وأكون جيدا في الهاتف
وتكون لدي مهارة في التركيز على العملاء.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | نيويورك هي مدينة رائعة جداً زرتها قبل سنتان. ذهبت الى نيويورك لمقابلة صديقي / صديقتي، واستمتعت بوقتي هناك. ذهبت الى التايم سكوير و قمت بعمل جولة على المدينة بالباص. انا ايضاً ذهبت الى تمثال الحرية والتقطت صوراً. شوارع المدينة مزدحمة طوال الوقت، والاشخاص هناك يحبون المشي ويستخدمون المترو كثيراً.

| |