Subject: German Language Test - Kartik Arora
From: Kartik Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Oct 2019 09:23:23 -0400

| | Foreign Language Screening Test

Name | Kartik Arora
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Firstly I will apologize the costumer for our mistake and will tell him that -
"Sir we are really sorry ,due to some network issues our delivery boy has reached the wrong address your pizza was to be delivered on the time sir but we are really sorry for the inconvenience faced by you "
Then I will confirm his address
"Sir can you please confirm us your address is it house no. __ near ___ "
And if our company has the policy of free delivery after 30 minutes I will confirm him his order will reach in few minutes free of cost
" Sir your pizza will be delivered to you in next 15 minutes free of cost
And will tell him that he will never face such problem in future
And end the conversation with wishing him as per the time allows .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Myself kartik Arora. I am from Muzaffarnagar (UP). My father is a businessman,my mother is a housewife and I have a younger brother who is in class 9the. I have completed my graduation in b.com this year from here only and I have also learned German from Max Mueller Bhavan (New Delhi) till C1.1 level.I am a fresher and looking for a related to German language.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Ein guter Kundenservice ist die Art und Weise, wie Sie den Kunden freundlich und angemessen begrüßen und behandeln, wobei der Kunde zufrieden ist, bedient zu werden. Aber exzellente Kundendienstfähigkeiten erfüllen die Anforderungen und übertreffen die Erwartungen des Kunden. Ein Service von höchster Qualität

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

•ich habe gute kommunikationsfähigkeiten.
•ich kann den Kunden leicht überzeugen.
•ich arbeite hart.
•Ich fühle mich wohl mit Rotationsschichten.
•ich werde meiner Arbeit treu bleiben.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | letzten monat bin ich mit meiner familie nach lansdowne gefahren. Eine wunderschöne Stadt in Uttarakhand mit wunderschöner Natur und frischer Luft. Wir waren in einem Hotel in der Nähe des Sees geblieben und wir haben auch eine sehr schöne Aussicht vom Balkon. Wir hatten unser Abendessen im Hotel, das so lecker war. Wir verbringen die ganze nacht dort und am nächsten morgen gehen wir zu einem sehr berühmten tempel von kaleshwar mahadev tempel. Danach fuhren wir zu einigen weiteren schönen Tempels und Kleinstädten und dann gingen wir zurück zu unserem Hotel und checkten von dort aus und kamen nach Hause zurück.

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