Subject: Japanese Language Test - Shubham Verma
From: Shubham Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Oct 2019 04:53:32 -0400

| | Foreign Language Screening Test

Name | Shubham Verma
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all I would say sorry to the customer and tell him the exact reason as
We should be honest to the customer in order to build a sound relationship
Then I will try to persuade the customer
At last with lot of persuation if costumer doesnot understand then I try to offer him cancellation, offer refund - this is the most correct solution to keep our reputation clean.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Myself Shubham Verma
I am basically from Dehradun and currently residing im Rewari, Haryana
I did my Bachelor's in commerce From HNBGU and Master's in Social Work from IGNOU
I am JLPT N2 qualified and currently working in Roki Minda as a Sr. Executive cum Japanese Interpreter/ Translator in Quality department
I devoted much time with the customers whenever there comes a problem in our parts, usually visits there with japanese person amd try to understand there concern amd try to persuade them
I did work with the Keihin india manufacturing india as a contractual employee and also visited Japan to help engineers getting trained for the new machine installation process
I am Gold Medalist in MSW and First position holder in Bcom
I love doing trekking, Mountaineering

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 顧客を満足させることは優れた顧客サービスですが、顧客との正直な関係を築き、顧客は再びあなたの会社から製品を購入するそういうのがとてもいい客先サービスになります

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

１． 丁寧にお客様とコミュニケーションが取ることができる
２． 通訳者として働く時代に良い聞き手になることを学びましたそれは顧客サービス
会社の基本的なことです
３． 私は日本人と一緒に客先に行って、どうやって客先と話すかを学びました
４． 私は時間の管理が得意です
５． 顧客とのコミュニケーション中問題が発生する場合はどうやってそれを管理する
か、僕が上位から教えてもらいました

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

昨年、私は会社のエンジニアさんと一緒に東京に行って、技術トレーニングを受けとりました
初めて外国に行くチャンスがもらいました、とてもいい経験しました
東京は日本の首都であり、世界で最も人口の多い大都市です
今日、東京は、訪問者にショッピング、エンターテイメント、文化、食事の無制限の選択肢を提供しています
みんなが東京の交通ルールを守っています
築地市場は、素晴らしい屋台の食べ物と、シーフードを専門とする小さなレストランやカフェが集まった素晴らしい場所です。
東京で最も訪問された寺院に行った
仲見世通り沿いには屋台があり、観光用の装身具から本物の江戸風の工芸品まですべてを売っていました
東京の地下鉄と電車はとても良いので、実際に移動するのはとても簡単です
たくさんの緑地、家族向けのホテル、子供向けのアトラクションがあります
僕はチャンスがもらえるとも一度日本に行って一週間ぐらいすみたいです

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