Subject: Fwd: Portuguese Language Test - Manuel Antonio Paka Luwawa
From: Sankarshan Rajan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 9 Oct 2019 06:20:35 -0700 (MST)

Hi Ayushi, 

This candidate has been approved, Please proceed further. 

Kind Regards, 
Sankarshan Rajan 

From: "brian sexton" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, October 9, 2019 6:44:08 PM 
Subject: FW: Portuguese Language Test - Manuel Antonio Paka Luwawa 

Hi, 

It’s a ‘yes’ for this candidate. 

Kind regards, 

Brian 

From: Diego DiasPereira 
Sent: Wednesday 9 October 2019 14:07 
To: Felipe FleuryGil <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: RE: Portuguese Language Test - Manuel Antonio Paka Luwawa 

Hi Brian, 

The applicant has an excellent Portuguese level domain. I could not find any grammar mistake. 

Kind regards, 

Diego Pereira 

Customer Facing Representative 

De: Felipe FleuryGil < [ mailto:[email-masked] | [email-masked] ] > 
Enviado: quarta-feira, 9 de outubro de 2019 13:57 
Para: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Diego DiasPereira < [ mailto:[email-masked] | [email-masked] ] > 
Assunto: RE: Portuguese Language Test - Manuel Antonio Paka Luwawa 

[ mailto:[email-masked] | @Diego DiasPereira ] 

Can you help in this one as well? 

Thanks, 

Felipe 

From: Brian Sexton 
Sent: 09 October 2019 13:49 
To: Felipe FleuryGil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Portuguese Language Test - Manuel Antonio Paka Luwawa 

Hi Felipe, 

Could someone please evaluate a 2 nd Portuguese test? 

Kind regards, 

Brian 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday 9 October 2019 13:46 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Portuguese Language Test - Manuel Antonio Paka Luwawa 

Hi Brian, 

Can you please get this Portuguese Language test evaluated. 

Kind Regards, 

Sankarshan Rajan 

From: "Manuel Antonio Paka Luwawa" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "HR Livesalesman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 9, 2019 2:34:58 PM 
Subject: Portuguese Language Test - Manuel Antonio Paka Luwawa 

	

	

	

Foreign Language Screening Test 

	

	

Name 	

Manuel Antonio Paka Luwawa 

Whats your first language 	

Portuguese 

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	

Dear costumer, 
It seems that we incorrectly entered your home address thus we could not delivered your order within the expected time. Our team is working on the matter to process your order, we've checked in our system and we're updating it with the correct address and your order will take 30 minutes to be delivered at your door step. We sincerely apologise for the inconvenience. 

Thank you for your patience. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	

My name is Manuel and i was born in Luanda City, Angola on February 13th 1997, joined Sao Benedito High School Institute in 2012 and finished in 2014, after that i went to Cape Town for a programme in which i studied english language at Cape Town School of Language with the Upper Intermediate level in July 2015, and in October 2015 i came to India to continue my studies of B.Tech in Chemical Engineering where i am an alumni. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	

Para mim good customer service consiste em resolver os problemas que aflige o cliente e great customer service consiste nao so resolver os problemas do cliente mas tambem ter a certeza que o cliente esteja satisfeito com o servico prestado para que volte a ter confianca nos nossos servicos. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	

Eu sou o candidato certo para esse trabalho pela minha vontade em aprender sempre mais e melhorar a cada dia. 
Pelo empenho e o dever de cumprir as tarefas. 
Pela capacidade de analisar, entender e dar solucao aos problemas que o cliente enfrenta. 
Pela confianca nas minhas abilidades em comunicacao tanto verbal quanto escrta. 
Pelo compromisso e respeito para com a companhia e os seus trabalhadores. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	

Cape Town sempre foi a cidade dos meus sonhos, vivi la durante 5 meses e foi tempo suficiente para me apaixonar pela cidade, com um clima muito agradavel, pessoas hospitaleiras, seguranca e a flexibilidade nos meios de transporte. È uma cidade que durante o inverno chove com tanta frequencia mas nem com isso as coisas param, lugar onde é possivel cumprir com as tarefs diarias sem estresses e complicacoes.