Subject: Fwd: Portuguese Language Test - Delio Generoso
From: Sankarshan Rajan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 9 Oct 2019 06:20:11 -0700 (MST)

Hi Ayushi, 

This candidate has been approved, Please proceed further. 

Kind Regards, 
Sankarshan Rajan 

From: "brian sexton" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, October 9, 2019 6:35:56 PM 
Subject: FW: Portuguese Language Test - Delio Generoso 

Hi, 

It’s a ‘yes’ for this candidate. 

Kind regards, 

Brian 

From: Diego DiasPereira 
Sent: Wednesday 9 October 2019 14:05 
To: Felipe FleuryGil <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: RE: Portuguese Language Test - Delio Generoso 

Hi Brian, 

I did not understand their second answer in Portuguese. He was asked to explain the difference between good and great customer service, but the answer did not match the question. 

He answered the other questions correctly. 

Kind regards, 

Diego Pereira 

Customer Facing Representative 

De: Felipe FleuryGil < [ mailto:[email-masked] | [email-masked] ] > 
Enviado: quarta-feira, 9 de outubro de 2019 13:56 
Para: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Diego DiasPereira < [ mailto:[email-masked] | [email-masked] ] > 
Assunto: RE: Portuguese Language Test - Delio Generoso 

[ mailto:[email-masked] | @Diego DiasPereira ] 

Can you help here? 

Thanks, 

Felipe 

From: Brian Sexton 
Sent: 09 October 2019 13:49 
To: Felipe FleuryGil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Portuguese Language Test - Delio Generoso 

Hi Felipe, 

Could someone please evaluate this Portuguese test? 

Kind regards, 

Brian 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday 9 October 2019 13:45 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Portuguese Language Test - Delio Generoso 

Hi Brian, 

Can you please get this Portuguese language test evaluated. 

Kind Regards, 

Sankarshan Rajan 

From: "Delio Generoso" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "HR Livesalesman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 9, 2019 2:41:09 PM 
Subject: Portuguese Language Test - Delio Generoso 

	

	

	

Foreign Language Screening Test 

	

	

Name 	

Delio Generoso 

Whats your first language 	

Portuguese 

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	

I this situation I have to apologise to the customer that I have put the address incorrectly, then I will correctly the address and 30 minutes the order will be delivered. 
I sorry for the convenience. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	

I am Delio Generoso, I am from Mozambique - Maputo, I have 27 years old. 
I have complete my study in B.Sc(H) computer science in Delhi University - college vocation study. 
I do not have any professional work, but I ma looking for any professional job business. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	

A diferença em trabalhar em serviços de atendimento ao consumidor e muito bom e e melhor ainda quando ganhamos uma boa experiência de como trabalhar em serviços de atendimento ao consumidor. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	

1. Falo bem a minha língua local. 
2. Falo fluentemente a lingua inglesa. 
3. Tenho uma boa comunicação. 
4.Gosto de resolver problemas. 
5. Gosto de ajudar o consumidor. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	

Em 2004 eu viajei para portugal na cidade de Lisboa que e a capital de Portugal, a experiência em Portugal foi muito boa, foi la onde eu estudei o meu secundário, e foi la onde eu vivi a minha adolescencia, conheci muito coisa boa por la, a cultura as pessoa etc... Conheci várias cidades lindas tais como Algarve, Porto, Coimbra. 
Quando eu estava a estudar em Portugal, fiz várias visitas de estudar com a minha escola , conheci muitos museus que falavam sobre a histórias antigas de Portugal, fui foi interessante conhecer e também importante. 
Um dia gostaria de poder voltar.