Subject: Fwd: French Language Test - herve mbozi
From: HR Livesalesman <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Wed, 9 Oct 2019 05:39:00 -0700 (MST)

Hi, 

Please forward to the client. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "herve mbozi" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, 9 October, 2019 16:08:38 
Subject: French Language Test - herve mbozi 

		Foreign Language Screening Test 	Name 	herve mbozi 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	fist of all i would do apologize for the delay then i would keep the customer on hold to check after checking that there was a mistake on address i would ask the customer to confirm once more the address after that i would tell the customer that it was his/her mistake for giving wrong address then i would present my excuse once more to ask for minutes so that the order would be delivered 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i am herve mbozi i came from DRC stand for Democratic Republic of Congo it's located in centre of Africa i am congolese by birth the eldest of my family 
i am diploma in commercial admnistractive the i moved in IT which is stand for information 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	dans le prémier cas, vous ne faites probablement que satisfaire vos clients; tandis que dans dernier cas vous ne les gardez pas seulement satisfaits, vous le gardez également fidèles 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	je suis patient avec les clients j'ai la capacité de lire les clients je toujours à l'écoute du clients, pour le comprendre cela signifie que je suis attentif tout en parlant, et l'écoutant 
le dernier j'ai la volonté d'apprendre 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	j'ai eu la chance de passé une journée en ethiopie présiment en Addis Abebe j'ai aimé la ville et le dernier pays que je visité ce l'Inde 
là ou je suis maintenemt tout est bien j'aime beaucoup l'Inde