Subject: Re: LSM Joining Case Test - Suryansh Sagar
From: Suryansh Sagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Oct 2019 07:15:14 -0400

| | LSM Joining Case Test

Name | Suryansh Sagar
E-mail | [email-masked]
Phone Number | (011) 9709979180
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb is most suitable as per the given scenario. Here customer came with the concern of how easily he can avail event tickets of Lady Gaga as he is travelling and simultaneously do not want to miss the event just due to the ticket.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There are certain scenarios which makes customer service good and great. In good customer service when customer comes for resolution , customer service provider assists customer as per given instruction made for the particular condition but when service provider take initiative and take ownership of the case and provide final resolution at the earliest is called great customer service. In good customer service service provider has to follow certain rules and regulations made by company which causes delay  to provide final resolution sometimes the whole effort goes in vain due to the delayed response. But when we take ownership of the case then it becomes the responsibility of the customer care to go all out to prove his calibre and provide the resolution as soon as possible so that customer must get total satisfaction . Means to say provide customer optimum facility is called great customer service.

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