Subject: Re: LSM Joining Case Test - Leslie Jacob
From: Leslie Jacob <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Oct 2019 03:53:40 -0400

| | LSM Joining Case Test

Name | Leslie Jacob
E-mail | [email-masked]
Phone Number | (+91) 8294255406
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Looks fine to me

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Being empathetic is very important in customer service.
We have to be an active listener as well as probing is also an integral part of the query in order to understand customers situation and provide a satisfactory resolution.
We always have to take ownership.
Last but not the least building good rapport with the customer is very important.

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