Subject: Fwd: LSM Joining Case Test - BELAL AHMED
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 7 Oct 2019 06:30:03 -0700 (MST)

Rejected him. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "BELAL AHMED" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 7 October, 2019 14:58:16 
Subject: Re: LSM Joining Case Test - BELAL AHMED 

	
	
			LSM Joining Case Test 
		Name 	BELAL AHMED 
E-mail 	[email-masked] 
Phone Number 	(0091) 9572325848 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	This blurb has all the information which is rquired by the cutomer for their issue.The humble and polite way gives a additional advantage to this blurb.The crosschecking of address gives a more accuracy for the organiser and tracking ID is the best possible way for the organiser to resolve queries for their cutomers. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service provides only the essential information of the customers.This includes resolving queries like tracking their request ID,giving proper configuration,providing all the appropriate information that a customer requires.But a great customer service provides a well resolving of queries besides this, behavior and way of tallking of customer service executives adds a additional advantage to this experience.Great customer service means give to our full effort untill our customer is not satisfied with all his/her queries.we can not get irritated and annoyed with the customers questions.The humble and polite behavior should be maintained all through the conversation. 	

	
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