Subject: Re: LSM Joining Case Test - Sakshi Sharma
From: Sakshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Oct 2019 05:25:21 -0400

| | LSM Joining Case Test

Name | Sakshi Sharma
E-mail | [email-masked]
Phone Number | (+91) 8178839733
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per my opinion, blurb 4 stands suitable for the reply to this mail. The customer is really anxious for the tickets to be delivered on time and they surely attend the event called "LADY GAGA". Changing the postal address (where the customer is presently located) would work great. Since, they are travelling, so mentioning the current hotel they are staying would be helpful. Also, they can keep a track of their tickets on our mobile application.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service comprises of reasonable prices and fine quality of goods. Whereas, if we talk about great customer service - it consists of high quality products, constant feedback taken, queries and complaints solved from time to time. A great customer service basically means happy customers with optimum profitization of company.

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