Subject: Spanish Language Test - RUBEN DARIO HERNANDEZ
From: RUBEN DARIO HERNANDEZ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Oct 2019 08:35:31 -0400

| | Foreign Language Screening Test

Name | RUBEN DARIO HERNANDEZ
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | the first than i will   say to the customer, ok i understand you than you are no happy, i guess we doing a mistake, for this  reason i want to apologuise with you, but know we are complement sure than you will recibe the best serve  from us. and now you will have a gift, and we want to apologuise. thank you for everything
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am english teacher, math teacher and physic teacher, I have studied masters in management and leadership in education, as a teacher I have some experience that already covers in 7 years teaching young children and adults in both public and private institutions
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | you can doing a good service in whatever momento if you don like your job, but when you love your job you doing the best, in this momento is not a job is your life and you give great customer service be

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

porque puedo detallar cada mínimo detalle para ofrecer un servicio de calidad.
las actitudes y aptitudes par cualquier compromiso.
liderazgo innato en cualquier situación.
porque me gusta conocer, y apoyar a los cambios para hacer de este mundo algo mejor.
facilidad en adaptación en situaciones difíciles.

Because I can detail every minimum detail to offer a quality service.
attitudes and skills for any commitment.
Innate leadership in any situation.
because I like to know, and support the changes to make this world better.
ease of adaptation in difficult situations.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

el conocer Aruba y las islas del mar caribe ha sido la mejor experencia a la que he podido tener, saber la cultura de otras personas y saber que el floklore que ellos tiene, su comida su vestimenta y tradiciones siempre tendre en mi mente y corazon, me gusta viajar y poder hacer algo mejor para el mundo.
knowing Aruba and the islands of the Caribbean Sea has been the best experience I have been able to have, to know the culture of other people and to know that the floklore that they have, their food, their clothing and traditions will always have in my mind and heart, I like to travel and be able to do something better for the world.

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