Subject: Fwd: LSM Joining Case Test - Hemant pundir
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 4 Oct 2019 01:17:52 -0700 (MST)

Can be considered for next round. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Hemant pundir" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 4 October, 2019 13:15:05 
Subject: Re: LSM Joining Case Test - Hemant pundir 

	
	
			LSM Joining Case Test 
		Name 	Hemant pundir 
E-mail 	[email-masked] 
Phone Number 	(+91) 9671121165 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 4 will be the correct resolution for the customer. As customer will be leaving for the event destination within two days, he/she might not get the tickets on time. Customer has already made the arrangements for the travelling. We can ask the customer for the altrenate address on which, he/she will be staying so that we can update the delivery address with the seller. This is the best resolution we can provide to the customer as per his query and concern. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In good customer service, we only provide resolution to the customer to meet their expectations. Good customer sevice means meeting customer expectations. Great customer service is not only meeting customer expectations but also keeping they loyal and happy. 	

	
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