Subject: Re: Japanese Language Test - Sumer Singh
From: Sadaf Jamil <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 4 Oct 2019 00:36:23 -0700 (MST)

Hi Ayushi 

good 8/10 

Thanks 
Sadaf 

From: "HR Livesalesman" <[email-masked]> 
To: "Sadaf Jamil" <[email-masked]> 
Sent: Friday, 4 October, 2019 12:59:10 
Subject: Fwd: Japanese Language Test - Sumer Singh 

Hi, 

Please evaluate this test for Japanese. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sumer Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Friday, 4 October, 2019 12:57:07 
Subject: Japanese Language Test - Sumer Singh 

		Foreign Language Screening Test 	Name 	Sumer Singh 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I will apologize to customer that we are extreemly sorry for that we did terrible mistake and you haven't recieved your order yet. I will ask his permission that could you give us once again opportunity to deliver your order now. I will pack his order and go myself to place his order. I will apologize again. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I did my schooling in 2004 but unfortunately I differed from college in 2006. I had worked in sales industry in about 8 years and also in manufacturing industry. 
I also cleared JLTP N2 in dec. 2018. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	良いカスタマーサービスと凄いカスタマーサービスの違いは、良いサービスはお客様に店舗で良いサービス上げるとかお客様が買った物を受付まで持つお客様にサービスあげるのも良いサービスになります。凄いサービスというのはお客様には買い物を買えるまで対応してくれて出口までお客様に見送りするのはとても良いサービスになります。 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	笑顔で接客対応する。 
お客様はいつも最優先する。 
お客様にはいつも笑顔で挨拶する。 
お客様に待たないように行動する。 
いつも時間を守る。 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	私はジャイプルに行った事があります。ジャイプルはラジャスタン州の首都でございます。ジャイプルはインドの綺麗なまちです。ジャイプルで昔作られた沢山蔵があります。湖の中にある蔵凄い素敵な物です。歴史が好きの方は楽しくなると思います。ジャイプル像を乗る事もできます。