Subject: Fwd: French Language Test - DALGLISH LUBIN
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Thu, 3 Oct 2019 17:09:41 +0000

Hi Ashwini,

Could you please check this as well and let me know? Thanks

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: DALGLISH LUBIN <[email-masked]<mailto:[email-masked]>>
Date: 3 October 2019 at 22:38:06 GMT+5:30
To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
Subject: French Language Test - DALGLISH LUBIN
Reply-To: [email-masked]<mailto:[email-masked]>

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    DALGLISH LUBIN
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   I would tell him those forlling words:

Thank you for your phone call to inform us that you had not received your pizza delivery. I apologize for the delay since it seems to me there was a problem with the address. Can you confirm your address please?
We'll send the pizza by quick express from now on, and you should receive it shortly after this call.  We are sorry for the inconvenience this may have caused. We hope to remain your preference.

Have a good day!
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I have a degree in language education.  In fact I speak fluently 5 languages: English-Spanish, French-Portuguese and Creole.
I am a teacher and language translator, I also have a diploma in business administration, graduated from an accredited university in the USA.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Conceptualmente, la principal diferencia entre brindar un "buen" servicio al cliente y brindar un "excelente" servicio al cliente es que, en el primero, es probable que apenas mantenga a sus clientes satisfechos;  mientras que en este último, no solo los mantienes satisfechos ¡también los mantienes leales! a llegar más allá de las expectativas del cliente. Es decir un servicio de calidad total.
Esta es una distinción muy importante, y una que muchos proveedores de servicios no siempre "tienen".
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Yo soy el candidato ideal ya que la descripción del trabajo se ajusta perfectamente con mi CV y me resultó de gran interés por tener las experiencias y habilidades siguientes: Trabajar bajo presión con habilidades de comunicaciones, dar respuesta rápida y organizada con una voz clara y dulce, además de las habilidades lingüísticas para administrar los problemas. Todas estas habilidades ayudaran a la empresa suya a crecer.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Yo estuve de visita o por trabajo en varias ciudades como: Puerto Príncipe de Haití, Santo Domingo de República Dominicana, Santiago de Cuba y de Chile, La ciudad de Bogota y las islas de Bahamas etc...