Subject: Re: LSM Joining Case Test - Adheesh Awasthi
From: Adheesh Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Oct 2019 05:57:45 -0400

| | LSM Joining Case Test

Name | Adheesh Awasthi
E-mail | [email-masked]
Phone Number | (91) 9140748220
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Well the selection of this blurb is due to the reason that apart from others blurbs it has sympathy for the customer as well assurance to the customer that is one of the most prominent thing to do in customer service, then paraphrasing was also done quite well and apart from that confirming the address was an additional point in case like these where the customer wants to deliver the tickets somewhere else there an url or a link to update the address should also be marked to the customer.
The closing lines are very important to be given to the customer apart from any additional information to the customer would be a great thing.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service would be going ahead and following all the norms in a professional manner  and as per the rules and regulations like initially wishing the customer, understanding their query and then paraphrasing it ti the customer just to confirm that what you have understood so far is right, then going ahead and giving assurance and apologies (if needed) to the customer, helping the customer with the best possible resolution and then asking about that is the customer has any other queries regarding the same. If in case the customer doesn't has any it would be great enough and deliver the closing lines to the customer with a sweet gesture.
Well their is a very thin line between the two if you miss any of the above points or the customer is not satisfied with your resolution it makes a good customer service.

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