Subject: Re: LSM Joining Case Test - Anuj Verma
From: Anuj Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Oct 2019 05:56:25 -0400

| | LSM Joining Case Test

Name | Anuj Verma
E-mail | [email-masked]
Phone Number | (91) 9643309117
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 4 as we need few details from the customer in order to complete the transaction and help us to ensure the delivery is on the correct address. In blurb 4 we have shared a link wherein the customer can even track the tickets which will provide a little ease to the customer. We can add the line closing as "Please feel free to write back for any further queries we would be glad to assist".

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

For great customer service we should make sure to follow the below mentioned points:

Understanding the exact requirments of the customers /clients in order to deliver as expected.

Transperancy should be there in all the dealings

Think out of the box. Innovation in the processes needs to be there for the growth.

Good communication, positive attitude are must.

The employee dealing with the customer has to be a product champion, who understands the product to the core.

The bussiness will grow only if the customers are happy & satisfied..

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