Subject: Fwd: Spanish Language Test - Miguel Barzola
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 2 Oct 2019 17:17:24 +0000

Did you get this checked internally?

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Begin forwarded message:

From: Miguel Barzola <[email-masked]<mailto:[email-masked]>>
Date: 2 October 2019 at 17:38:41 GMT+5:30
To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
Subject: Spanish Language Test - Miguel Barzola
Reply-To: [email-masked]<mailto:[email-masked]>

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Miguel Barzola
Whats your first language       Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First of all I would apologise for the situation he’s going through, after that I would tell him that his order will be delivered in few minutes. In that time I would ask the manager if we could offer the customer an compensation or a coupon, so the customer could think we do worry about our customers.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I was born in Venezuela in a catholic home where I didn’t have any care. I just had to be worried about my studies. Due to political problems, we were forced to quit our live and start in a new country. I don’t regret it because here I could be able to start a degree in translation and interpreting studies which gave me the opportunity to work in an airline and currently in a travel agency.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Lo que marca la diferencia es lo que puedes dar además de lo correcto hasta un punto que el problema que tiene el cliente se vuelve personal. El tener empatía hace que seamos capaces de buscar soluciones donde a veces no las hay.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Soy un buen candidato porque puedo adaptarme a diferentes formas de trabajo rápidamente, tengo las capacidades lingüísticas y la experiencia que se requiere para poder brindar al cliente una atención de calidad.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Cuando estaba más joven fui por primera vez a una de las maravillas del mundo actual: Machupichu. A mis 6 años uno cree que este tipo de escenarios solo pueden ser apreciados en películas o en libros de fantasía, pero al tenerlo frente a mí me hizo cambiar totalmente mi perspectiva. Creo que eso es lo mejor de viajar, te hace expandir la forma que ves el mundo, te abras a nuevas costumbres y culturas y rompes todos los estereotipos. Menciono lo último porque me pasó en mi primer viaje a Peru a mis 5 años. Pensaba que al salir del aeropuerto de lima vería gente con llamas, muchas montañas, ríos y personas con ponchos, cuando es todo lo contrario. El otro lugar que conocí hace poco fue Iquitos, ciudad ubicada en la selva peruana. Fue muy emocionante puesto que era la primera vez que visitaba la selva y no sabía qué podía encontrarme. Esos cinco días allá fueron los más relajantes que he tenido hasta ahora: la gente súper amigable y dispuesta a ayudar, fácil de transitar, bajísima inseguridad. Totalmente maravillado. Sería capaz de ir otra vez si se me diera la oportunidad.