Subject: Fwd: French Language Test - ARVIE ELI KEABO KABENGWA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 2 Oct 2019 04:12:21 -0700 (MST)

Hi, 

Dao evaluated this French test 
Written: 7 
Spoken: 7 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "ARVIE ELI KEABO KABENGWA" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, 2 October, 2019 16:18:06 
Subject: French Language Test - ARVIE ELI KEABO KABENGWA 

		Foreign Language Screening Test 	Name 	ARVIE ELI KEABO KABENGWA 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hello Madam/Sir, we truly apologise for the incovenience. The error was made from ourside and we promise this will not repeat itself. If you wish to cancel your order we will terminate it and offer you a 30% discount on your next order. But incase you would like us to continue with your order we will ensure the quickest delivery of your order. Thank you. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Arvie Eli Keabo Kabengwa I am a comgolese national living and studying in India. I am 24 years old and currently in my final year at the University. I come from a family of 5 siblings, 2 brothers and two sisters. Beingin my final year I have worked with various companies to improve my skills. Worked as atypist for Epoch Elder care for two months. Worked for Deals Insight as a market research analyst. I enjoy beinga round people, as I learn more about them and their personality. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Je pense que dans cas ou il y a une approche gagnant-perdent, on peu considerer qu'un bon service client exist, lorsque le client est servi et qu'il est satisfait, mais que la personne qui offre le service perd. Mais l'approche gagnant-gagnant est un excellent service client, ou le client est bien servi et satisfait mais aussi la personne ou les personnes fournissant le service sont satisfaits. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Je souhaite comprendre le besoin du client. L'ecoute est la politique numero un de l'excellent service client. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	J'ai eu l'occasion de visiter Dehradun, une ville Indienne. Ca s'appelle la ville de l'amour. C'est un endroit incroyable avec de gens qui aiment de l'interieur. Les batiments sont si simple et tres agreables a vivre. L'outil de voyages a 8 heures de bus et c'est la plus incroyable experience de ma vie.