Subject: Re: LSM Joining Case Test - Vanshaj Gupta
From: Vanshaj Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Oct 2019 07:08:20 -0400

| | LSM Joining Case Test

Name | Vanshaj Gupta
E-mail | [email-masked]
Phone Number | (+91) 9253760546
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected the blurb 2 as customer wanted to know that when he/she will be receiving the tickets for Lady Gaga and can we get it deliver to his/her hotel.
So the blurb 2 deals with both the query along with providing all details that how the customer can keep a track of his/her order and providing the customer with some alternatives by which he/she can get his/her tickets as soon as possible on the correct address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service means just providing the solution to the customer query whereas great customer service means not only providing the solutions to the customer query but also proving alternatives along with greetings/apology(as per the case). A good customer service will just retain the existing customers of the company whereas great customer service will bring more customers to the company i.e. more business to the company.

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